Helmet Camera Outlet Store Policies

Your privacy is important to us. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. No customer information will be shared, sold, or otherwise distributed to any other company, except for providing shipping information to the shipper to deliver your purchase to you.

We only use e-mail addresses and phone numbers to contact you as needed to fulfill your order. Such information will not be shared with any third party.

Helmet Camera Outlet does not participate in any telemarketing or e-mail campaigns. You will not receive any email solicitations from us. You will receive emails strictly related to confirming your order and providing you with shipping information.

Credit Card Security

Helmet Camera Outlet accepts Mastercard, Visa, Discover, and American Express credit cards for payment. When placing an order with us, your credit card number is encrypted using 128-bit secure SSL encryption. This advanced encryption technology ensures that your information cannot be read as it travels over the internet. Your card number is not decrypted until it reaches our secure server.

Helmet Camera Outlet does not store sensitive credit card information in accordance with PCI standards. All numbers are discarded once your order has been confirmed. No credit card number is stored on any of our Web sites.

Satisfaction Guarantee

60-Day

Money Back Guarantee

We Guarantee Your Satisfaction. Helmet Camera Outlet offers a 100% Satisfaction Guarantee with a 60-day no-questions-asked return policy on any merchandise purchased from us. If an exchange is requested, we will send out a replacement immediately. If you prefer a refund, Your full purchase price, less our shipping cost, will be made within 24 hours.

Returns must be pre-authorized. Just give us a call or email us and we will provide you with an RMA number. This will help us give you the proper credit for the return.

After receiving authorization from us, please ship your merchandise (enclosed within a shipping carton with appropriate packing material) back to Helmet Camera Outlet freight-prepaid and insured for the full value of the returned product. Please include a copy of your receipt and all original boxes, packing materials, manuals, blank warranty cards and accessories.

Return shipping is the responsibility of the customer, except for in cases where the unit is damaged or defective upon arrival.

U.S. Shipping

Helmet Camera Outlet ships merchandise 6 days per week by your choice of USPS Priority Mail or Express Mail. Priority Mail shipping is free on orders over $99! Express Mail shipping is charged at standard USPS rates without markup.

Orders generally ship the same day when the order is received before 3PM M-F Eastern time, except holidays. Orders received after 3PM will ship the following business day. USPS tracking information will be emailed to you immediately upon shipment.

Our shipping calculations are real-time rates based upon the item weight and the destination address and zip code.

We gladly ship to APO and FPO addresses as well as PO Boxes.

International Shipping

Yes, we do ship internationally to nearly every country in the world. We ship by your choice of USPS Priority Mail International or USPS Express Mail. (Please note: GoPro and V.I.O. products can be shipped to U.S. addresses only. Contour and Drift products can be shipped to U.S. and Canada addresses only.)

How long will it take to arrive?

USPS Priority Mail International typically takes up to 10 business days and Express Mail takes up to 5-6 business days. You will receive a tracking number when your item has shipped.

Customs, Duties, Tariffs & Import Fees

Duties or other import costs are not included in the price of the merchandise or the shipping cost and are your responsibility. Such charges are typically collected when the package is delivered to you. You may wish to check with your local customs house to estimate the cost before placing your order.

If customs or duties are not paid, merchandise will usually be considered abandoned by and returned to the sender. If we receive the returned package we will issue a refund less shipping expenses.

For further information about international orders, please see International Orders.

Payment Methods

You may purchase merchandise on this website using MasterCard, Visa, American Express, Discover or PayPal.

You may also make a purchase by mailing a personal check or company check but must wait 7-10 days for the check to clear before we can ship the product. Please contact us for details regarding wire transfers, money orders personal and business checks.

To Cancel or Change an Order

If you need to cancel or make a change to your order, please email us or call us at 888 540-CAMS.

Sales Tax

Helmet Camera Outlet collects sales tax only on orders being shipped to an address within the state of Michigan, as is required by law. The amount of the shipping charge is not taxable. There is no sales tax collected for orders shipped outside of the state of Michigan.

MAP Pricing

Many manufacturers require their Authorized Dealers to follow the manufacturer's MAP (Minimum Advertised Price) policy. The MAP is the manufacturer's way of enforcing pricing structures on their dealers. Dealers can still technically sell the products for any price they choose, they just cannot advertise below the MAP. At Helmet Camera Outlet, we always honor the manufacturer's MAP but are nevertheless committed to offer the best prices we can to our customers.

Warranty Info & Repair Service

All of our cameras and accessories are covered by the manufacturer’s warranty. The duration of the various manufacturers’ warranties varies from company to company and from product to product. Please see the product description and the actual manufacturer’s warranty enclosed with your product for more information.